Customer Service
Customer Service
112 Comments
Customer Service
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I bought a Power Juicer 3 months ago at FRY’S I use two times only then I found out that one side of the filter is open. so the juice coming out is not smothy. what shall I do. When can I buy a replacement or is their a warranty?
Josie, you can find replacement parts on http://www.powerjuicer.com. You should going back to FRY’s to see if they can help you with it. We only hold warranties for product purchased directly through us. Thank you.
I bought my juicer several years ago and have used it regularly , until the plastic screw at the top of the motor wore out and seperated. Any thoughts on using a more durable material for the screw , or making it replacable so you don’t need to buy the entire base with motor.
We purchased our juicer several years ago and have used it regularly over the years until the screw at the top of the motor seperated and broke. Any thoughts on using a more durable material , or making it replacable, also I see that you have a juice club but I don’t recall getting a membership card with our juicer and we did order it through you . So for now we ordered a new base , I now have a good base and motor for juicing and one for speed winding my fishing line
Hello Carl, it is unfortunate that your screw peg broke. We have found that the screw peg break as a result of over-tightening the blade. To make sure this doesn’t happen again, pleasemake sure you tighten it just enough to let the grooves catch it and then let it run for 10 seconds. This will automatically tighten the blade. Thank you.
Just purchased power juicer pro and have tried several times to “join club” using the passcode # sent me. The message I keep receiving is that I must enter information IN AN UNSECURED manner. I don’t have any idea as to what to do next; I entered my name and passcode. Please help!
WIlliam, try using this information.
Username: member
Password: Pro2007
I noticed 4-6 weeks for delivery. is credit card billed on order or shipment?
Jeff, you are billed when it is shipped.
Is there someplace on your website that will provide the calorie count for the jucier recipes?
I am trying to find information on returning the juicer. We just received the product 2 days ago, but it is not working for us. I do not want a repair, I simply want a refund. Please provide information on this.
Hello. I bought the Power Juicer about a year ago and it sat in our kitchen collecting dust for months. I just started using the juicer daily about 5 weeks ago. I love it, but I like your customer Carl, we had the screw peg break off. The juicer still works- can I still keep using it that way? Is there a replacement I need to get. Also, I have primarily been using carrots, celery, apples, oranges, grapes and lemons. I will mix it up and add pineapple or watermelon, but it all tastes the same (which is great because I do love the juice). I have no idea where the recipe book that came with the juicer is and just noticed more vegetable recipes on the website and also a “process” where you should put certain items in first. Can I get a new recipe book sent to me or do you have a link to the recipe book that I can print out? Please let me know. Thank you!
Ann-Marie, please call customer care at 1-973-287-5150 so a representative can assist you with this. Thank you.
Stephanie, please contact customer care at 1-973-287-5150 so a representative can assist you with this. Thank you.
Hi,
I just placed my order for buy one get one, 3 payments at $33.00 a month. But, the 1st payment is $73.31, why so much? I know I’m being charged ship & handling, but…???
Can you help me understand why $73.31 for my first payment?
Thank you
Tandra
I got your juicer as a gift, did not use till now, and I love it, but I can not find the crescent tool, is there another way to clean it, while I get a replacement?
Hi, can I use pomegranate (nar) in the juicer? thanks.
I have had the power express juicer for 4 years and had put it away during a move-have used it about 5 times previously and took it out this week, used it yesterday, today the motor wouldn’t work-when i turned it on it hummed for about 30 seconds and then smoke came out of the juice tube and the humming stopped. I believe the motor is dead. What can I do? Can I replace the motor? or is it something else that I am not thinking of? It has been cleaned and taken care of each time it has been used… Regards, Eileen
Have just purchased Jack La Lanne ‘s Power Juicer from Guthy Renker in Australia and what a brilliant machine, we are Grand Parents looking after a Grand Child with Ceabral Palsey, and have had an accident, while juicing a mango my wife inadvertantly allowed the pit to enter the chute and damaged the Stainless Steel Blade, we would like to order a replacement Blade and Filter Basket at our cost. could you please email me with instructions on how this can be done from here in Australia or directly with Jack La Lanne’s Official Web Site… regards Andy Baker
I have purchased a juicer and am very satisfied with the product but no longer wish to receive the juicing recipes that are shipped to me on a monthly basis. I have more than enough recipes for my needs. Please stop sending recipes.
Bob
Tandra please contact customer care at 1 (973) 287-5150 for assistance with this. Thank you.
Sandra, we do not recommend using anything but the crescent tool to take out the blade.
BB, you will need to juice just the pomegranate seeds. Thank you.
Eileen, please contact customer care at 1 (973) 287-5150 for better assistance. Thank you.
Robert, please contact customer care at 1 (973) 287-5150 for assistance with this. Thank you.
I am planing to buy your juicer but I would like to know first if I can juice wheat grass with it.
I just mada a TV purchase at $124.79 and am experience buyers remorse considering my financial budget; what if I’m not satisfied w/it or have diffuculty using it what is my money back offer?
Hi!
I placed an order online yesterday 12/5/2010. Today I checked my card an observed two charges placed… one for $179.95 + one for $205.87. How may I resolve this issue? I only want ONE juicer, NOT TWO juicers! Thank you.
I just bougth a power juicer and I Love it.thing with it it not made in it so easy to take apart and clean. I just have one problen with it it not made here in the US it made over sea in China they make it and he just puts his name on it.
Nili, yes you can juice wheatgrass. It need to be rolled up in a bunch first and follow it through with something very juicy.
Susan, please contact customer care at 1 (973) 287-5150 for better assistance with this. Thank you.
Michelle, please contact customer care at 1 (973) 287-5150 for better assistance with this. Thank you.
The screw peg , connect to the base of my juicer broke. Do i have to buy a whole new base or can the screw peg be fixed or replaced.
Thank-you
recieved juicer for Christmas and it did not have the free juicer reciept book inside.
Ralph, you will need to have the base replaced. Please contact customer care at 1(973) 287-5150 for assistance with this. Thank you.
Mr. LaLane will be missed, sympathy to his dear wife.
Our country had one of our greatest ambassadors and fitness geniuses. It’s a shame so many like me will grieve in earnest. especially for not following him more closely over the years.
Where can I buy one besides having to wait until my next luck of seeing a TV spot?
I hope you have the best prices? This may be a big investment for me.
Thanks,
Ed
Hello Ed, please visit our main website at http://www.powerjuicer.com to order your Power Juicer today. Thank you.
I’ve had a juicer for several years and use it almost everyday. If I make up a weeks worth of juice and freeze it, is it just as nutritious as drinking it right away. I get tired of cleaning the thing everyday. It would be nice to do it once a week.
Please send my e-mail address to your International Dept. I’m from the Philippines and I’d like to avail your Buy One Get One promo.
Thanks!
Nina, we will send them your address. THank you.
I thought you might want to publish this article on the blog. Its the story of how I defeated cancer using a juicing formula and a Jack LaLane juice. The link will take you directly to the story.
Hi! Kindly send my email to your international department. Want to know more how to avail your product here in the philippines. thank you.
Recvd the Power Juicer as Gift over year ago, and just started using (maybe total of 12 times) The blade will not
tighten to the motor; therefore, the juicer is inoperatable. Tried to contact Customer Service but they
hung up on me. Just trying to find out how to restore the juicer into a workable machine
No problem Francis!
Hello Jay. This sounds like a problem that will need to be solved by our customer service technicians. Please call 1 (973) 287-5150 for assistance with this. Thank you.
I recently bought the power juicer express about a week ago and would like to return it. I have not opened the box at all. Do I just send it back?
Keon, if you have not opened the box then yes you can just send it back. Thank you.
hello, Could you please tell me if the Jack LaLanne’s Power Juicer Classic Pusher selling in your website will fit the Jack LaLanne’s Power Juicer Model CL-003AP.
Thank You & Have a Great Day !!!
Hello Vivian. You should select the pusher for your Power Juicer. If your Power Juicer is the white classic one then it will fit. If it is the Power Juicer Elite or Power Juicer Express you should get the Pusher for that unit. Thank you.
If I can only make a batch of green juice every 3 days is that better than freezing the juice? Thanks.